Redeem A Watch
You're now ready to redeem your watch from our secure vault. OpenChrono makes the redemption process easy.
Shipping info & pricing can be found via this link.
Redemption Processing Times
Please allow 24-48 business hours for your redemption to be processed. Once your redemption ships out, it will typically arrive within 3-5 business days for uninsured items. Insured items are generally next-day air.
Redemption Packaging
All redemptions shipped out from OpenChrono partner vaults feature:
Secure and discrete packaging in new boxes only
Bubble wrap inside and around original watch box, taped securely
Original box is placed into larger corrugated box
Box is taped securely twice with tamper proof tape (when possible)
Frequently asked questions :
How can I redeem the physical asset associated with my 'digital twin'?
You can redeem the physical asset at any time. To start the process, please fill out and submit all required information via the appropriate link below. Redeem a Watch : https://openchrono.io/redeem After submitting, you will need to go through our KYC process and pay for shipping and taxes. The digital twin will be put in escrow until the item gets delivered to your address. Once the item is delivered, the digital twin is put into a 'soul-bound' state.
All redeemed assets are shipped via a trusted carrier and fully insured in transit. We will provide a cost estimation for shipping and redemption taxes with an invoice prior to executing the redemption.
Can I redeem both my physical watch and the "digital twin"?
No. As long as a user keeps the digital twin, OpenChrono will maintain custody of the physical asset in a secure vault. This is to ensure that the digital twin is backed by a physical asset. If a user decides to receive the physical asset, we will burn the corresponding digital twin.
To which countries will you be able to ship the physical items?
Do I need to pay fees when redeeming the physical asset?
Import Taxes
Customers outside of the UK are required to pay customs & import taxes in line with your individual countries import taxation laws. Please consult local authorities for accurate information
How quickly can I get my physical asset when I redeem?
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