Buyer Protection

OpenChrono offers unmatched buyer protection. Let's explore the details.

Strict Platform Guidelines

OpenChrono is, by design, an open & transparent network. Our guidelines and procedures are accurately documented with the intention of community audit and feedback. Due to our transparent nature it is only possible for assets to be onboarded via the documented standards. A rigorous onboarding process and strong incentive mechanisms ensure that 3rd party experts provide accurate assessments and services.

OpenChrono has set a new standard for high value transactions, providing maximum security, transparency and value to its community.

Transparent Authenticity Process

OpenChrono's authentication network sets the ‘gold standard’ for the high value asset authentication & condition reporting.

Key Advantages of the OpenChrono standards include:

  • Accurate ‘condition reporting’ across any category of watches

  • No ties or reliance on any one 'authentication expert'

  • Strong focus on ‘customer satisfaction’

  • Competitive environment - experts compete for share of network incentives

  • Scalability without compromising 'authentication process' quality

  • Customer has ‘optionality & choice’

  • Fully secure & insured end to end process

To read more about OpenChrono Authentication please use the below links :

Listing Standards

OpenChrono offers a 'best in class' buying experience by offering watches which have been independently and expertly authenticated and securely vaulted. Buyers can rest assured that the watch they are purchasing is secured and insured throughout the buying process and beyond. Buyers no longer need to worry about immediate collection / delivery of the watch or any tampering with the item post checkout process. Once you checkout via OpenChrono, the watch is yours, it is safely secured and insured at all times. OpenChrono's standard enforce that all watches listed on the platform must be :

  • Securely vaulted & insured

  • Expertly condition reported & authentication checked

  • Accurately photographed

  • A warranty set must be produced which protects the buyer in the event that the asset differs from the condition report

  • Lost and stolen check

Insured Delivery

OpenChrono ensures that its logistics partners take full liability for your shipments whilst in transit.

Further details can be found here.

Warranty Framework

When a watch is purchased via OpenChrono the buyer takes ownership of the physical watch via a 'digital twin'. In addition they also receive a set of enforceable warranties in the associated TimePiece Passport. This warranty set is associated to the condition and authentication report and ensures its accuracy. In the event of a major discrepancy between the watch and the report, OpenChrono will assist its customers in the dispute resolution process.

Vaulting Standards

OpenChrono does not operate its own vaults. It partners with industry experts in secure storage and logistics. All watches stored in 3rd party vaults are fully insured. Transit too and from the vault is conducted in vehicles which are manned by experienced drivers and highly-trained professional guards. Vehicles are fitted with state-of-the art security systems and tracking devices ensuring movements are under constant surveillance.

Payment via the Escrow Service

OpenChrono provides its users with multiple payment options. We have produced an article to outline the advantages with each option. You should never be put in the position where you have to engage in high value transactions with an unknown party, either face to face or virtually. OpenChrono protects its users via the platform's secure payment methods. See details of payment methods here.

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